SMART SKILLS DECISION-MAKING TOOL FOR WORKFORCE 4.0 TECHNOLOGY PROFILE SELECTION

Resumo

The study proposes a smart decision-making tool for skills needed to select the ideal technology profile for the workforce 4.0. Based on the design science methodology, we first performed a systematic literature review using the PRISMA methodology to identify skills underlined by the literature. A relative importance index (RII) was then adopted to rank the skills. Our findings show that soft skills are essentially similar regardless of digital technology. Additionally, hard skills seem more diversified owing to the technology presented. Furthermore, our findings suggest that each technology requires a different level and range of skills. A dashboard was built to present a smart decision-making tool for mapping skills related to Industry 4.0. This research contributes to the needs of the workforce by identifying and recruiting profile definitions, implementing role-changing and change management, and reskilling and upskilling people in companies that embarked on the digital initiatives of Industry 4.0, defining a skill-based technology profile 4.0. The paper presents contributions on a tool to assist leaders and Human Resource Management 4.0 to effectively manage skills in times of digital transformation. Thus, the paper is original in that it presents a decision-making tool to help relate and integrate a worker's skills in Industry 4.0 and its disruptive technologies, establishing a decision of the ideal technological profile 4.0 of the ideal worker for Industry 4.0.